A: That’s right. It’s a characteristic of Android, the Droid’s operating system made by Google, and it’s something I noted as a weakness when I reviewed the first Android phone over a year ago.

Even though the Droid comes with 16 gigabytes of memory, in the form of a removable card, apps can’t be stored on this memory card. They must be stored in a special area of internal memory, which in the case of the Droid totals only a measly 256 megabytes, about a fourth of one gigabyte. The memory card is reserved instead for things like documents, music, videos and pictures. That limits the total number of apps the phone can hold at any one time.

Google says the amount of internal memory allotted for apps is up to the hardware makers, and notes that the Droid has twice as much as the original Android phone. It also says that makers of complex apps that use things like graphics that are ancillary to the core app itself could theoretically offload these files to the memory cards.

But users of Apple’s competing iPhone can devote nearly all of its 16 gigabytes of memory to storing third-party apps, allowing many more apps to be stored on the phone.

I have all my data (addresses, calendar, notes) stored on my Palm Zire. I’d like to get an iPod Touch, but can’t figure out how to transfer the Palm calendar. Can you help? Or, do you know of any other “smart” handheld that will allow me to import my Palm data and give me Internet/email access?

A: There are various workarounds for doing the transfer to an iPod Touch, but, since you ask, there is another smart phone with great Internet capabilities that comes with a way to do it simply and directly: the Palm Pre. It’s based on a new and different operating system than your Zire is, called webOS, and is designed to sync with wireless contact and calendar sources rather than desktop programs.

But Palm has developed a one-time, one-way utility for transferring data from desktop software used by an older Palm to one of the wireless calendar and contact services with which the Pre was designed to sync. More information is at: http://bit.ly/2ivFI.

I want to buy a new computer and I really like the new iMac with the 27″ screen. I am 72 years old, which is one of the reasons I want the larger screen. Please tell me if you think my buying this iMac is a good idea. Is there some negative aspect of the iMac that I should be aware of?

A: I gave the new iMac with the huge screen a positive review, so I obviously think it’s a good computer. But, if by mentioning your age you mean to imply that you have vision issues, you should be aware that the new iMac’s screen isn’t just physically large, but is high resolution.

That allows it to pack a lot more content onto the screen, but, depending on what program you’re using, it can make the text small. Word processors, email programs and Web browsers usually allow you to enlarge text, but not all programs do.

The Mac itself has a system-wide zooming feature, but that makes some tasks harder to work with. I recommend you go to a store and play with the big iMac for a while to make sure you feel comfortable with its screen resolution.

You can find Mossberg’s Mailbox, and my other columns, online for free at the All Things Digital Web site, http://walt.allthingsd.com.

A: Sadly, Microsoft killed Outlook Express—its free, fast and simple Windows email program—long before Windows 7 came out. In Vista, it was replaced by something called Windows Mail. Now, there’s no email program at all built into Windows 7, unless a PC maker chooses to include one. But Microsoft offers for download a free product called Windows Live Email that is the latest successor to Outlook Express. You can get it, alone or as part of a suite of free “Essentials” programs that used to be routinely part of Windows, at: windowslive.com/desktop.

I was told that Apple is developing its own version of the Kindle e-book reader. I wanted to purchase a Kindle for Christmas, but now I’m not sure whether I should wait for an Apple version.

A: I have never heard any Apple official say or hint that the company is developing a direct competitor for the Kindle, or is planning to make any dedicated e-book reader. What you may be referring to is that some Web sites have been speculating that the much-rumored forthcoming Apple touch-controlled tablet would be mainly intended to be an e-book reader. I haven’t any evidence of this either.

The iPhone and iPod Touch already can run a free Kindle app from Amazon that allows you to read Kindle e-books on those devices without needing to own a Kindle itself. And Barnes & Noble, which has also announced a dedicated e-reader, has a similar iPhone app. So I assume that any general-purpose Apple tablet would likely be able to run such an app as well and function as an e-reader—along with performing other tasks.

But that’s different than producing a dedicated reader with a screen and controls designed primarily for book reading and a companion electronic book store, something Apple currently lacks. It’s entirely possible Apple is going into the e-book business, but I know of zero hard evidence that this is the case.

Do you have any recommendations about switching an existing 64-bit laptop from Vista to Windows 7? I totally dislike Vista but I don’t know if the switch can be done.

A: Yes, it can, in most cases, unless your PC’s manufacturer for some reason isn’t supporting or recommending the upgrade of your particular model. Just make sure you get the comparable version of Windows 7 (say, 64-bit Windows 7 Home Premium if you are currently using 64-bit Vista Home Premium) so you can do a direct, in-place upgrade that will allow your programs and files to remain in place.

You can also do an in-place upgrade if you opt to move up to the costlier Ultimate version. I would also advise backing up your irreplaceable personal files before you begin the process.

You can find Mossberg’s Mailbox, and my other columns, online for free at the All Things Digital web site, http://walt.allthingsd.com.

Write to Walter S. Mossberg at walt.mossberg@wsj.com

A: Windows programs cannot be “converted” to run directly in the Mac operating system, which is called Snow Leopard. But, if you use virtualization software like Parallels or VMware fusion, and install Windows, then a Windows program like Microsoft Outlook can run simultaneously with your Mac programs. Technically, you are running it in Windows, but the two operating systems are active at the same time. With both of these virtualization products, you can even hide the entire Windows desktop, so that the Windows program you are running simply occupies a window on your Mac like any Mac program does. You don’t even notice that Windows is running.

In the case of files you created in Windows, the situation is even simpler. Most of the common types of files consumers use—including Microsoft Office documents, MP3 music files, MP4 video files, JPG picture files, text files, Adobe PDF files, and others—can be run in native Macintosh programs without conversion and without the need to run Windows programs. So you can just copy them to the Mac side and use them in Mac programs like iPhoto, iTunes, or the native Mac version of Microsoft Office, which uses the same file formats as the Windows version.

If you have an unusual or proprietary Windows file for which there isn’t an equivalent program on the Mac, you would run it in a Windows program, as described above.

If I am planning to upgrade a Windows XP machine to Windows 7, can I buy the upgrade copy of 7 or must I buy the full version?

A: According to Microsoft’s Web site, XP is one of the older versions of Windows upon which you can indeed indeed use the less expensive upgrade versions of Windows 7. The company’s online store says: “All editions of Windows XP and Windows Vista qualify you to upgrade. So, if you’re running either on your PC today, buy a package labeled ‘Upgrade’.”

I’ve been holding out (for what feels like forever) on purchasing a Netbook because I read that Apple was coming out with one. Can you tell me anything about when they might really begin selling them?

A: Apple executives have said repeatedly and emphatically that they don’t plan to offer a netbook, which is essentially a cheap, small laptop. Instead, Apple is widely believed to be working on a small slate or tablet device that would be controlled via a fingertip touch screen. This would be sort of like a larger iPhone or iPod Touch. The company hasn’t confirmed that such a product is in the works, but many analysts and Apple bloggers predict it will debut early next year.

You can find Mossberg’s Mailbox, and my other columns, online for free at the All Things Digital web site, http://walt.allthingsd.com.

I haven’t tested campusbackup.org, whose Student Backup service copies an unlimited quantity of word-processing, spreadsheet, presentation and PDF files, once nightly, to a remote server for $50 a year. But there are other, more versatile options I have tested that, unlike Student Backup, copy photos and music and other types of files. These include MozyHome ($4.95 a month for unlimited storage, at mozy.com) and Carbonite ($55 a year for unlimited storage at carbonite.com). All three work with either Windows or Mac computers.

I read that importing the newly remastered Beatles CDs into iTunes and listening to them on a computer or portable player is like buying a masterpiece and staring at a photocopy of it. Any truth to this? Does importing really lose that much quality?

It depends on how sensitive an ear you have. In most cases, when you import a CD into iTunes or any other software jukebox program, you are converting the songs into a compressed file, such as an MP3 or AAC file. This saves a ton of space on your hard disk, but at least subtly diminishes quality. To an audiophile, that can make a big, negative difference, especially when you add the insult of listening to the music through iPod headphones or small computer speakers. To most of the rest of us, though—especially with rock, pop, urban or country music—it’s no big deal.

However, there is a compromise. If you don’t care about the songs taking up lots more space on your hard disk, iTunes will allow you to import them in a much less compressed format called Apple Lossless or an uncompressed format called WAV. You can choose which format to use in the iTunes Preferences settings. In the latest version of iTunes, called iTunes 9, this particular option is found under the General tab in Preferences, by clicking on the button called “Import Settings.”

Previously I had a Dell and Windows and used Family Tree Maker for genealogy records. Now that I’m an Apple owner, I find that Family Tree Maker does not work on an Apple, only Windows. What can I do about this?

It seems to me that you have three obvious options. If you still have your old Dell, you could crank it up again just for the purpose of running Family Tree Maker. Or, you could buy a boxed copy of Windows and install it on your Mac, which is fully capable of running Windows and Windows programs (assuming it’s an Intel-based Mac). Finally, you could switch to one of the native Mac-based genealogy programs and import your data from Family Tree Maker via the standard GEDCOM file format used in genealogy. One such program, called Reunion, includes specific instructions on importing data from Family Tree Maker on its “Top 10 Questions” page, at leisterpro.com.

You can find Mossberg’s Mailbox, and my other columns, online for free at the new All Things Digital web site, http://walt.allthingsd.com.

There are networked hard drives from several manufacturers that can back up both laptops wirelessly and allow sharing. One I reviewed recently is the My Book World Edition from Western Digital. Another approach would be to use a Web-based synchronization service. My favorite of these is called SugarSync, from a company called Sharpcast.

SugarSync can automatically, and almost instantly, synchronize files in folders you select among multiple computers, while also backing them up to a password-protected Web account. SugarSync starts at $5 a month or $50 a year for 30 gigabytes of files, and goes up in price based on the amount you use. The company offers a free two-gigabyte account and a free trial of larger accounts for 30 days. More information is at sharpcast.com.

I have been a Windows user for may years but have wanted to change to Mac. Yet every article I read says that Quicken, which I depend upon heavily, will not run—at least reliably—on a Mac, even with the Windows-compatible software. Is this true?

The native Quicken version for the Mac is a less capable program than the Windows version, and doesn’t use the same file format, which makes importing Windows Quicken files a tedious and imperfect process for many users. Intuit, the maker of Quicken, is promising a new, much better native Mac version early next year that it claims will solve these problems, but I haven’t tested it, so I can’t verify that pledge.

However, in tests I have run periodically, Quicken for Windows ran just fine on a Mac equipped to run Windows and Windows programs. This was true when I used either Parallels or Fusion, which allow you to run Windows programs on a Mac simultaneously with Mac programs; or when I used Boot Camp, which converts the Mac into a full-fledged Windows machine, with Apple’s operating system turned off.

I plan to get a new computer after Windows 7 is released in October, to replace my old Compaq running Windows XP. Will I have difficulty moving my files to the new one?

You shouldn’t have much difficulty with your personal data files. Microsoft is building in an Easy Transfer program to move personal files to a new Windows 7 PC. But the Microsoft program won’t move over your programs. You will have to reinstall all your programs, which means finding your installation disks or installer files and re-installing all the updates from that have occurred over the years. A company called LapLink is promising to sell software it says will automate the entire process, including moving programs, to spare you this re-installation burden. But it isn’t out yet, and I haven’t tested it with Windows 7.

You can find Mossberg’s Mailbox and my other columns at the All Things Digital Web site, http://walt.allthingsd.com.

Owners of any Mac with an Intel processor—about 80% of all Macs in use, including yours—will be able to do simple, direct in-place upgrades to the new Snow Leopard edition of the Mac operating system, due out soon. This method will preserve all programs, files and settings without requiring any of the hard-disk wiping, temporary offloading of files and re-installing of programs that Microsoft is requiring to move to Windows 7 from its most popular current version, Windows XP.

Not only that, but Snow Leopard will cost you and other Leopard users just $29, which is $90 less than the Home Premium version of Windows 7. Apple also is claiming that the upgrade will be up to 45% faster than in the past and that it will actually free up an additional 6 gigabytes of hard disk space.

However, that doesn’t mean there won’t be obstacles or issues for some Mac users. Most important, owners of the other 20% of Macs, those whose models use older PowerPC processors—like the G4 and G5—won’t be able to use Snow Leopard at all. It’s the first Mac OS version that runs only on Intel-based Macs. So, if these folks want Snow Leopard, they’ll have to buy new machines, even though some of them bought their Macs as recently as 2006.

Also, although Intel-based Macs running the older Tiger version of the operating system can be directly and simply upgraded to Snow Leopard, Apple is officially requiring their owners to spend more for it. They have to buy Snow Leopard as part of a $169 boxed set that includes other Apple software they may not want.

Given the manual process of moving from Windows XP to Windows 7, isn’t it likely that there’ll be some third-party utility to handle it?

Yes. Seattle-based Laplink Software has announced that it will issue a new version of its PCmover utility—mainly sold for transferring data to new PCs—that will be able perform automated in-place upgrades to Windows 7 on an existing Windows XP machine, including the preservation of programs. I haven’t tested it yet, and can’t swear that it will work properly. More information is at laplink.com under “Latest News.”

Can you recommend software to remove trial/craplet programs? Something suitable for average users?

The one I have used with success is called “The PC Decrapifier,” which removes unneeded trial programs, add-on programs and advertising come-ons known as “craplets.” The software is free at pcdecrapifier.com. Note that it works only on PCs running Windows XP and Windows Vista. Before you use it, make sure to read the list of exactly what it removes, which is on the Web site.

You can find Mossberg’s Mailbox, and my other columns, online for free at the new All Things Digital Web site, http://walt.allthingsd.com.

In your review of the new iPhone 3GS, you said that AT&T had changed its upgrade policy so some buyers of the previous model could get the new-customer price earlier than planned. Can you explain this in more detail?

Almost all cellphones in the U.S. are subsidized by the carriers to bring down prices. Typically, existing customers—who have already benefited from a subsidy—can’t upgrade at the lower new-customer price (in this case $199) until they reach a point in their contracts where this subsidy has been recovered. These dates vary, based on a formula that takes into account things like the customer’s monthly spending rate.

When some early adopters of the 2008 iPhone model, the 3G, discovered they wouldn’t immediately qualify for this $199 “standard upgrade” price—the same as the new-customer price—they got angry. So AT&T made a concession, but only a partial one. It declared that any customer who had been told he or she couldn’t get the $199 price until sometime in July, August or September of 2009 would in fact now be able to qualify for that lower price starting on the first day of availability.

This concession doesn’t apply at all to owners of the original 2007 iPhone, or even every owner of the 2008 3G model. And it isn’t based on when you bought your 3G, but when the system told you that you could buy the new model at the “standard” upgrade price of $199. You can check the price AT&T or Apple will charge you for an upgrade by going to www.att.com/iPhone and clicking on “Check upgrade eligibility.”

I’ve recently heard that the new Palm Pre smart phone is unable to import data from the old Palm Desktop program. In other words, if you have Palm Desktop filled with data from a previous Palm model, you’ll be unable to get that data into your new Palm Pre. Is this true?

No. While the Pre isn’t designed to repeatedly sync with the old Palm Desktop software, Palm does offer a program, for Windows and Mac, that will perform a one-time import of your old data from Palm Desktop. It can also do a one-time import of data from certain other desktop programs as well, including Microsoft Outlook on Windows, and iCal and Address Book on the Mac. This program will help you move your data to one of the online services, such as Google, with which the Pre is designed to sync continuously. The software is called the Palm Data Transfer Assistant and is free at http://bit.ly/3lIaZ.

I am contemplating purchasing the 17” MacBook Pro rather than the 13” or 15” models because the antiglare matte screen is offered only with the 17”. How bad is the glare on the smaller screens and how cumbersome do you find the larger 17” MacBook Pro?

For a laptop of its size, the 17” MacBook Pro is remarkably thin and light. But I did find it cumbersome to use in coach seats on airplanes and to cram into small briefcases. As for the glossy screens, which are now the most common option on many laptops, they bothered me at first, but I don’t notice the glare now. However, both of these are personal issues. So my suggestion is to go to a store and see for yourself.

You can find Mossberg’s Mailbox, and my other columns, online for free at the All Things Digital Web site, http://walt.allthingsd.com.

I am thinking about buying an iPhone to replace my Palm Treo. However, I have an extensive contact list and calendar within my Palm software. How would I transfer them to the iPhone?

There are a number of cumbersome methods, but a simple approach would be to sync the Treo to Microsoft Outlook, which can then later be synced to the iPhone.

You say Vista’s graphical interface works best with a separate, or “discrete,” graphics card that has its own memory. You add that some “integrated” graphics systems work fine, too, but they claim some of your main memory. So, if I get an extra 1 GB of main memory, will that compensate for not getting a dedicated video card?

Buying extra memory can help overall performance on systems with minimal standard memory and integrated graphics, which do drain memory. So I’m all for that. But the superiority of discrete graphics cards for Vista goes beyond the fact that they have their own memory. In general, they are more capable than integrated graphics at doing the actual graphics processing. So adding more memory to a system with integrated graphics doesn’t give it all the ability of one with a discrete card.

Is there any program or easy way of transferring email addresses when you change your ISP? Everybody I have talked to says it is a mess.

Although I haven’t tested it in some years, a service called TrueSwitch, at trueswitch.com, is in business to do exactly that. It copies over your address book, and even notifies your contacts of your changed email address, if you wish. When I did test it, it worked fine.

• You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

Here are a few questions about computers I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

I need to use Microsoft Publisher documents on my MacBook. Unfortunately, I can’t figure out how to do this. I have tried to run it on Microsoft Word, but this didn’t work.

As far as I know, neither Microsoft nor Apple nor anyone else makes a native Mac program that can open or edit Microsoft Publisher documents, which use their own special format, rather than any common cross-platform format.

However, there may be some workarounds. If you own or can borrow a PC and a copy of Microsoft Publisher, you could export the documents as PDF files from within Publisher, and then open them on a Mac. Or you could run Publisher itself on your MacBook, since Macs can run Windows and Windows programs, if you buy and install Windows.

Your Mossberg Solution column recently recommended an add-on for Firefox called Surf Canyon that improves searches. But I am wondering if it’s safe to use, since it is labeled “beta.”

I have been using Surf Canyon in Firefox for months, without any problems. (It also works in Internet Explorer.) You are correct that it’s a beta, but that label doesn’t usually mean a product is unsafe, just that it’s incomplete or unpolished. In the old days, a “beta” product was usually pretty flaky and available only to a very small number of testers until the kinks were worked out. Now, especially with Web-related products, a “beta” is often just another word for version 1.0 of a product. It is open to all, and may not work perfectly, but is usually not dangerous to your computer.

Is there a legal way to use a smartphone as a modem for a laptop?

Yes, indeed. It depends on your carrier, and your plan, and your phone, but it can be done, perfectly legally, either using a cable or Bluetooth wireless to connect the phone to the laptop. Note that, depending on your plan, the carrier may well charge you an added monthly fee for this privilege. Also, the speed of your connection may be a bit slower than the speed you’d get from a cellular data card you insert directly into the laptop or from one that’s built in.

• You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

Here are a few questions about computers I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

In last week’s Mailbox, you said that Windows XP machines can slow down over time unless you do “a lot of techie maintenance.” What did you mean? I regularly defragment the hard disk, tweak the registry, and clean out temporary files, but my PC is still slow.

All of these things are helpful, though I don’t recommend that nontechie users “tweak” the Windows registry, which contains vital program information that can mistakenly be removed or altered if you don’t know what you’re doing. Another speed-enhancing tactic is to use a program like Startup Cop Pro (snipurl.com/b4v91) to prevent unneeded programs from running at startup, and one like PC Decrapifier (pcdecrapifier.com) to clean out craplets — unwanted pre-installed programs.

However, what I had in mind when I wrote that was something more drastic, something a number of techies I know do annually: a complete replacement of Windows. This involves first backing up all your files, and then performing what’s called a “clean install” of Windows XP that wipes out everything on the PC and starts fresh. You then would copy back all your data files and re-install your programs.

This can make the computer feel like new, but the problem is that it can be tricky and tedious for nontechie users. Depending on the source of the copy of Windows XP you are using for the clean install, you may have to locate and re-install drivers for peripheral hardware and for hardware features of your particular make and model of PC. You may run into licensing and activation issues with your re-installed programs. And you may have to download numerous patches and upgrades for Windows itself and for your programs.

I am considering buying one of the new MacBook Pro 15″ laptops. What do you think of the keyboard on this laptop? Is it easy to type on compared to other laptop keyboards? What do you think of the shiny screen?

Because keyboard and screen preferences vary from person to person, I strongly urge all laptop shoppers to try out models they are considering before buying, even if only for a few minutes at a retail store. Having said that, I find the MacBook Pro keyboard to be very comfortable and easy to use, with good key spacing and feel. I personally prefer matte screens to glossy ones, but own laptops with both types and find the glossy ones acceptable, if not optimal.

I use the Windows Mail program that came with Vista on my computer. You say Windows 7 won’t come with that program. Is there something similar that can be installed?

Microsoft will encourage people to download a similar free program called Windows Live Mail, which is closely tied to its Live online service. Or, you could switch to a competing email program, or rely on Web-based email.

You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.