A: The built-in backup program in your iMacs, called Time Machine, doesn’t require Apple’s Time Capsule product to work. It will work with almost any brand of directly connected external hard disk.

For instance, I back up my home iMac to a Western Digital drive that’s connected to it via a cable.

As for hard-drive life, it’s my experience that many seem to die sooner or later, especially if they are used heavily. I don’t know if the ones inside the Time Capsule are especially fragile. But, in just the past six months, I’ve had an external hard disk from G-Tech die on me; seen an internal hard disk on my home Dell die for a second time; and discovered that the hard disk on my colleague’s MacBook died.

One way to protect against the failure of a local backup drive is to consider, in addition to using an external disk, backing up your data to an online backup service like Mozy, Carbonite or SugarSync.

My Dell has Microsoft Vista but I can upgrade free to the new Windows 7. However, I was told my antivirus software won’t be compatible and my email will change—the program will no longer be “Windows Mail.” What do you recommend?

A: I regard Windows 7 as much better than Vista, but you are correct that many antivirus programs will require upgrading and Windows Mail will go away during the upgrade. You’ll have to install a new email program, such as the very similar “Windows Live Mail,” which can import your messages. So, the question really is one of trade-offs. If you’re satisfied with Vista, and would rather not perform these program replacements, you should stand pat. If you don’t like Vista, and are anxious to replace it, then the hassles you describe could be worth it.

Will Office 2003 work with the new Windows 7 operating system?

A: Microsoft, which makes both products, says the answer is yes, though I haven’t tested it.

Is it possible that the Verizon Motorola Droid, which doesn’t work in Europe, could be turned into a “world phone” that could work on European cellphone networks via an app somebody might develop?

A: An app wouldn’t be able to do that for the current Verizon Droid. It’s a hardware issue.

Verizon’s Droid, like most Verizon phones, is built to run on a type of network called CDMA that isn’t used in Europe or most other countries outside the U.S., which use a network standard called GSM.

To run on these networks, the Droid, or any other current CDMA phone, would need an entirely different radio, or two radios, one for each type of network.

Verizon offers a handful of so-called “world phones,” which have both kinds of radios inside, but the Droid isn’t one of them. Motorola may well make a new model with two radios, or even a model with one radio that would work overseas, and I wouldn’t be surprised if it did so.

What could be done with an app is to allow the Droid to make so-called VOIP phone calls via the Internet.

In fact, while I haven’t checked, there may already be such an app for Android—the Droid’s operating system—that would do so. But, in many cases, making such Internet phone calls requires the user to be in range of a Wi-Fi network. Some carriers don’t allow such calls to be made over their cellular networks.

You can find Mossberg’s Mailbox, and my other columns, online for free at the All Things Digital Web site, http://walt.allthingsd.com.

To avoid the difficulties you described last week with migrating from Windows XP to Windows 7, what do you think about a two-step approach whereby we buy Vista, upgrade from XP to Vista, and then go from Vista to Windows 7?

That would work, since–unlike those running XP–PCs running Vista can be upgraded to Windows 7 directly, without wiping their hard drives, displacing any files or re-installing any programs.

However, you’d be doing twice the work and paying for two new versions of Windows instead of one.

If I bought a Vista computer, but had it downgraded at the factory to XP, will my situation be any different than what you described should I choose to migrate to Windows 7?

According to Microsoft, the answer is no. Your computer is now a Windows XP computer, and thus still has no direct upgrade path to Windows 7. You would still have to remove and later restore your personal files, wipe your hard disk clean, and then re-install all your programs. However, if you received Windows Vista installation disks with the machine, you could upgrade it to Windows Vista first, and then, upgrade it directly to Windows 7, a process that doesn’t require any of those cumbersome steps.

Does the difficult scenario of moving from Windows XP to Windows 7 that you described last week also apply to those of us who run XP on Macs in virtual-machine programs like Parallels or Fusion?

Yes. Microsoft says the same migration steps are necessary whether the Windows XP computer is physical or virtual, and that includes Macs running XP via the Parallels or Fusion software.

It also applies if you are running XP on a Mac using Apple’s Boot Camp program and wish to move to Windows 7.

After Windows 7 comes out in October, will Microsoft somehow force us XP users to stop using it? Is there any reason I have to upgrade, or can I keep using XP, which meets my needs perfectly?

You can keep using Windows XP and all your current programs on your current computer. It won’t suddenly expire.

Especially in light of how hard it will be to upgrade, can you please explain what advantages Windows 7 will have over XP, which is tried and true? I deliberately skipped Vista and am inclined to skip this new Windows version as well.

People should never feel stampeded to upgrade their technology and should keep using whatever meets their needs and makes them comfortable.

However, based on my testing of pre-release versions of Windows 7, I would say it is significantly better than XP, which, after all, was designed a decade ago, an eternity in computer time.

I’ll cite just a few examples. Microsoft says that Windows 7 is more secure than XP, because its underlying architecture allows more defenses against malicious software than in the older product. Microsoft claims, and my tests bear out, that Windows 7 makes networking computers much simpler, quicker and more reliable than XP does. And the company says that Wi-Fi networks work better and faster than they do with XP.

I would add that, if Windows 7 catches on in a way that Vista didn’t, you may gradually find that new software and hardware makers will stop bothering to make their products compatible with XP, though this process will take years.

You can find Mossberg’s Mailbox, and my other columns, online for free at the All Things Digital Web site, http://walt.allthingsd.com.

Here are a few questions about computers I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

I am a longtime Palm user and am wondering if the new Palm Pre smart phone can run all the Palm OS programs I have become used to on my Treo.

The Pre is a clean break with Palm’s former operating system and previous hardware, and was designed as a platform for a new generation of software programs, or apps. It uses a new operating system called webOS, which wasn’t built to run old Palm OS programs.

However, there is a $30 program called “Classic” by a company called MotionApps (motionapps.com) that emulates the old platform and makes your sleek new Pre look and work like an old Palm device. It is intended to allow older programs to run on the Pre inside this virtual environment created by Classic. I haven’t tested it with older third-party programs and so I can’t say how well they work in this emulation mode.

But there are some caveats to this method. First, not all old Palm programs will run inside the Classic environment, or at least run well. The company lists those certified to work well on its Web site. Second, the old apps can’t activate certain features of the Pre, such as the camera. Third, Classic’s maker says it hasn’t yet figured out how to sync the old apps with a computer using Palm’s old, familiar HotSync process.

Can the Palm Pre be used as a modem for my laptop?

Sprint, the carrier that is launching the Pre, says the answer to this question is no. The company says its data plans for the Pre don’t permit that scenario.

I use Time Machine for my Mac, but I would also like the belt & suspenders security of manually backing up my invaluable iCal data on an external hard drive. How would I do that?

It’s easy. Just go into iCal’s File menu, select “Back up iCal…” and you can save a copy of your calendar to any drive connected to your computer, or even to any computer or external drive on a network, or over the Internet, that your Mac can access. To restore your calendar, just go to the same menu, but this time select “Restore iCal…” and then select your backup file.

• You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

Here are a few questions about computers I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

I switched from PC to Mac a year ago, but now I am thinking of adding a Windows laptop. If I do, what kind of compatibility problem would I have? I would be using the laptop mostly to write, to send/receive email and to Web browse.

In the old days, there were compatibility problems, but most of those have gone away. Based on your simple predicted usage, I’d say that you should be fine. For instance, both Macs and PCs can interchangeably open and edit all of the major file types — JPG pictures, MP3 music, Microsoft Office documents, Adobe PDF files, etc. Email and instant messages can, of course, be exchanged between the two platforms, even if you are using different programs. And Macs understand Windows file extensions. Also, you can use both platforms simultaneously on the same home network to access the Internet.

In some cases, you might need different programs to open the same files on the two platforms. But even that obstacle has greatly diminished. For instance, programs like the Firefox and Safari Web browsers, Adobe Reader, iTunes, Microsoft Office, Google Earth, Picasa, Photoshop and many others come in native versions for both platforms that can handle the same files. And, of course, Web-based programs like Gmail and Yahoo Mail work on both. Sometimes, the same programs have different features and user interfaces on Windows and Macs, but I haven’t found these differences hard to master.

The biggest problems for average users are Quicken, whose Mac version is inferior and incompatible; Internet Explorer, which is no longer made for the Mac; and Microsoft Outlook, which is replaced on the Mac by a program called Entourage that is similar but uses a different file format. And networking can be tricky. In general, the Mac does a better job of seeing Windows PCs on a network than Windows does of seeing Macs.

I use Outlook Express for my email, and I store a lot of mail in local folders. Is there a simple way to back these up? If I buy a new computer, can they be transferred?

Yes. There are two methods. One is a manual method, which Microsoft explains in a detailed document at this Web site: support.microsoft.com/kb/270670.

The other, quicker, method is to obtain one of several utility programs that can back up your Outlook Express data and, in some cases, allow you to transfer it to another PC. I haven’t tested these in years, and thus can’t recommend one over another. But one example is a free program called Outlook Express Backup, which can be found at genie-soft.com/products/oeb. Another is a $40 program called Outlook Express Backup Wizard, which can be found at: outlook-express-backup.com.

Do you know of an iPhone GPS application that speaks directions? It would make the iPhone similar to a TomTom or Garvin GPS unit.

A: No, but Apple recently announced that, under its new 3.0 operating system for the iPhone, such programs will be possible. Several companies are believed to be working on them, and I expect them to be available later in the year. The reason none exist yet is partly legal, having to do with the licensing of the underlying maps.

• You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

In your spring buyer’s guide, you wrote that adequate graphics chips will be more important than ever, but in the past you’ve advised that memory, or RAM, was key to speed and performance. Can you now get the same gains by buying or adding a better graphics chip? Or is RAM just as important as ever?

There are lots of things that can improve the performance of a PC or Mac. But adding memory still gives you more bang for the buck than any other, in my view. What I was saying last week is that the forthcoming Microsoft and Apple operating systems will be relying more on graphics chips to help take some of the load off the main processor and speed up certain tasks. Even so, a better graphics chip isn’t a substitute for more main memory. In fact, most moderately priced computers use so-called integrated graphics chips, which lack dedicated memory and share some of the computer’s main RAM. So having plenty of main memory is directly related to getting the most out of such graphics chips.

Can the iPhone be connected to desktop peripherals? I want to be able to plug my iPhone into a large monitor and printer.

There are already several apps, including one from Hewlett-Packard, that allow you to print photos wirelessly from an iPhone to a printer that’s connected to a Wi-Fi network. But, as far as I know, there is nothing on the market today that can connect an iPhone to an external monitor or keyboard, or to a printer for nonphoto printing. However, Apple has announced that the new 3.0 version of the iPhone operating system, due this summer, will enhance the ability of the iPhone to work with add-on hardware, either via cables or wirelessly. The company showed this off with medical devices, but it’s possible that some third party could make it work with monitors or printers or keyboards.

A recent article in the Journal reported that a person had installed the Mac operating system on a Windows laptop. Is this really possible and is it legal?

Apple doesn’t sell or license its Mac OS X operating system for use on non-Apple hardware. In fact, the company considers it illegal to install OS X on other brands of computers. Nor does it produce OS X drivers for non-Apple hardware features that are built into competitors’ computers. Nevertheless, some computer hobbyists have installed OS X on non-Apple hardware, and posted photos and videos online to prove it.

Even if you are willing to ignore the legal issues, this process, while not brain surgery, takes more skill than the average user possesses. And, in the end, some features of the computer may wind up disabled or require workarounds to function. For instance, on one such machine I saw, the speaker port didn’t work with the Mac OS.

• You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

I am utterly fascinated with the iPhone. Dying to get one. I’ve been a Verizon Wireless person for 15 years and have never had a coverage problem in the metro Boston area. I don’t hear great things about AT&T’s 3G. Do you think it’s worth the switch?

While I believe the iPhone is a marvelous device, I have always advised that nobody should get any phone unless it is on a network that they are sure works to their satisfaction in the areas where they will use it. Personally, I find AT&T’s network adequate where I use it, and getting better, so I am happy with my iPhone. But there are many others who have either given up their iPhones out of frustration with AT&T, or who have decided against buying one because they prefer another carrier, or want to avoid AT&T.

So, my advice is to ask friends around Boston who have iPhones or other AT&T 3G devices how they feel about the network. You might also enter your ZIP Code at some Web sites that track overall carrier coverage and dead zones, like cellreception.com, or deadcellzones.com.

If this research suggests you should avoid AT&T, but you are still “dying” for an iPhone, you might consider the iPod Touch, which is essentially an iPhone without the cellphone inside. It lacks the iPhone’s camera, GPS and built-in microphone, but it does connect to the Internet via Wi-Fi and runs the vast majority of iPhone apps. It doesn’t carry any monthly fee or require a carrier contract.

How do I forward an email from Gmail? I don’t see any icon for forwarding messages like I do on other email programs.

Gmail hides a bunch of menu choices under the Reply icon in the upper-right-hand corner of open emails. If you click on the small downward arrow next to the Reply icon, you will see more actions you can take on the message, including Forward, Reply to All, Print and others.

I read your recent article on IE8 and installed it on my desktop. I did not notice in your article any mention of IE8 slowing the computer down significantly, but it has had this effect on my PC. Why didn’t you mention it? Can I uninstall IE8 and return to the prior version?

I didn’t mention the problem you are having because I never observed that Internet Explorer 8 caused any general slowdown of any of the multiple Windows PCs on which I tested it. I did warn that IE8 itself grew sluggish when it had a large number of Web sites open simultaneously in tabs, but, in my tests, even that didn’t slow down the whole computer.

However, you can indeed uninstall IE8 and return to the previous version. Microsoft has provided complete instructions, and even an automated uninstall program, at: support.microsoft.com/kb/957700.

• You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

I plan to purchase a new laptop. My uses are primarily Internet searching and email. I don’t play videogames. The salespeople are pushing me to buy a fast processor. Will buying a faster processor improve my slow DSL connection?

Compared to your old computer, any new PC, even one with a midrange modern processor and graphics system, plus more modern network components inside, may well be faster at using the Internet. That’s because things like rendering Web pages will likely speed up, and the computer may be better able to take advantage of whatever DSL speed you have entering your home. But even the fastest processor won’t make your DSL connection itself fundamentally speedier. To achieve that, you’d need to pay for faster service from either your current provider or a competitor.

Will my Quicken finances run on a Mac? And how do I transfer, from a Dell PC, my 2007 Quicken data?

There is a version of Quicken for the Mac, and there is a way to export your data from the Windows version and import it into this Mac version. But, because the two programs are actually very different under the hood, this process can be laborious and too often goes wrong. So, for people switching to the Mac who are devoted to Quicken, I suggest installing Windows on your Mac, and continuing to use the Windows version of Quicken. If you’d rather perform the export instead, you can find the instructions at quicken.intuit.com. Click on “Support,” then on “2007 for Mac,” then search for the keyword “convert.”

You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

Is there a way to transfer a Windows Media music file to iTunes?

If the Windows Media file is copy-protected, typically because you bought it from an online store that copy-protects its music, iTunes cannot import or play it. However, if it is unprotected, which is typical for files you created from your own CDs using Windows Media Player, iTunes can import the file and automatically convert it into a format it can use.

I would like to purchase an iPhone, but run it on the Verizon network. I realize that AT&T has an exclusive at this time, but is there a way to do this on the secondary market?

No. The radio inside the iPhone is incompatible with the network technology used by Verizon and Sprint. That cannot be changed by hacking the software, or replacing the SIM card in the phone.

I need to buy a new laptop computer and am wondering if you think Vista is wise at this point or should I still stick with Windows XP if I can find it? I only do emails, browsing the net and some downloading of music and photos. I am retired and don’t know much about computers.

Vista easily handles the tasks you want to do, but it will require heftier hardware to work at acceptable speeds, and, assuming you are used to working with XP, Vista will require you to learn some new things. If you buy XP, you can get away with a more modestly equipped computer, and you will be working with a more familiar interface. So, in your particular situation, I would suggest an XP machine. But I urge you to make sure it gets upgraded to the latest revision, called SP3, which bolsters the security of XP, so it is closer to that of Vista. Depending on your setup, this upgrade may be delivered automatically by Microsoft, but you may have to agree to accept it.

You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

A friend of mine suggested that I “defragment” my computer every once in a while. He says it will boost performance, but he also said it will move my data around. I tend to be very organized as to where I put documents on my computer. Will defragmenting my computer jumble my files and put them into random places?

No. Defragmenting a hard disk doesn’t change or scramble the organization of files and folders that you have established. Your file organization should look just the same after defragmenting the disk. What defragmenting does is rearrange the location on the disk of the data segments that make up your files. In some cases, a single file like a word-processor document might actually be made up of multiple data segments, invisible to you, that are located in widely separated physical spots on the disk. Defragmenting tries to optimize the location of these segments so that the computer operates more efficiently.

I saw your review of Norton Internet Security 2009, and wonder what is the difference between this product and Norton 360?

Norton 360 has the same features as Norton Internet Security, but adds some additional ones, like online backup and PC “tune-up.” It also costs more. However, the current version of Norton 360 doesn’t include the improvements I wrote about in the NIS product that make it faster and less of a burden on your computer. Those are planned for a future version of Norton 360.

Can I use one of the new 3G iPhones as a wireless modem for my Apple laptop?

No. That function isn’t built into the iPhone and Apple yanked from distribution a third-party program that enabled using the phone as a modem. I suspect the reason is a business one, not a technical one. Cellphone carriers like AT&T typically take the position that connecting a laptop to their networks, whether via a data card or via a cellphone used as a modem, should command a higher monthly data charge than they typically levy for a cellphone alone.

You can find Mossberg’s Mailbox and my other columns online free at the All Things Digital Web site, http://walt.allthingsd.com.

I recently lost my cellphone for a few hours. What was most upsetting was that I have nearly three years of family photos stored on my phone’s memory card. Other than emailing all of these photos to myself and then saving, is there any way you can think of how I can move these en masse (over 100 pictures) to a hard drive or disc?

Well, assuming the card is removable, you can simply remove it from the phone, pop it into your computer, and copy the pictures to the computer’s hard disk. Depending on what slots your computer has, and the type of memory card the phone uses, this might require using a cheap, small adapter for the computer.

This should work with any modern computer, Windows (MSFT) or Mac (AAPL), and no special software should be required. The memory card should show up as an external disk drive, and you would just open the folder or folders containing the images and copy them to a folder on your hard disk, as you would with any other file. You can leave the originals on the card if you wish. Alternatively, you could import the pictures using photo software like the Vista Photo Gallery or Apple’s iPhoto, although you will want to be sure that the photo software is set to save a duplicate of each photo on the hard disk.

I read your column about avoiding identity theft last week, but am still concerned. I look at my T. Rowe Price (TROW) account, my Chase account, and my J.P. Morgan (JPM) account every day. I also pay my bills online. Is it safe to do this? I am afraid someone will try to steal my passwords and get my money.

There is nothing wrong with checking your accounts and paying your bills online. Millions of people do that safely. All I was saying last week is that there are some rules you should follow to avoid falling into traps commonly set by crooks. One important rule is to never, ever trust any email you get purporting to be from a financial institution, even if it looks official. Never click on any link in any such email, or enter any login or account information in such an email.

Beyond that, just log into the sites manually or using bookmarks you created yourself. Keep your login IDs and passwords for these sites safe, either by memorizing them or writing them someplace where they won’t be easily seen or found. Choose passwords that are hard to guess, and change them every so often. I would also advise against checking financial sites or doing online banking when on public networks, especially wireless networks at hotels, coffee shops, or airports, because some crooks monitor what is typed on such networks.

What exactly was Microsoft’s thinking in moving from XP to Vista as its operating system? If it was for improved resistance to viruses and phishing, I can accept the slower operating speeds along with the few other glitches.

As with any new operating-system project, the development of Vista had numerous aims, including easier networking and an improved user interface. However, Microsoft officials at the time repeatedly said that much more robust security was the main design goal for Vista. And, in fact, Vista does have an array of security features Windows XP lacked. However, much of the antiphishing work is contained in version 7 of the Internet Explorer Web browser, which is also available to XP users. And Vista didn’t eliminate the need to operate add-on security software.

It’s also worth noting that Microsoft is continuing to bolster the security and other features of Windows XP, and will soon release a major XP update called Service Pack 3, or SP3. It includes improved security.

• You can find Mossberg’s Mailbox, and my other columns, online for free at the new All Things Digital web site, http://walt.allthingsd.com.