Here are a few questions about computers I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability.

Recently, you reviewed some new Apple laptops whose batteries are sealed in and can’t be removed by the user. But I have had situations with some laptops where the only way to restart them when frozen is to remove the battery. How can this problem be handled if the battery is sealed in?

On Mac laptops, you can shut down the computer, even if the software appears frozen, by holding down the power button firmly and continuously for 5-10 seconds. You then wait a few seconds, press the power button again, and the machine should start up. This is different from the more common scenario where a brief press of the power button brings up a dialog box allowing you to choose to shut down or restart the Mac, or to put it into sleep mode.

Apple says there is another method you can use instead of removing a battery. Pressing the Control and Command keys simultaneously with the Power Button restarts the computer.

I live in the U.S. and when I visit Europe I have no cellphone, which makes it difficult to stay in touch during my trips. I am completely ignorant about cellphones and use a pay-as-you-go model that doesn’t work in Europe. What type of phone do you recommend I buy that I can use both in the States and abroad? I do not need a built-in camera, or any other fancy add-ons. I only want to be able to call people.

The two major U.S. phone carriers whose underlying technology is compatible with the system used in Europe are AT&T and T-Mobile. Given your needs and your usage pattern, I’d go into one of their stores and look for the least expensive and simplest model that can operate on all the frequencies used in the U.S. and Europe. These phones are typically referred to as “quad band” or sometimes as “world phones.” I would also try and find a plan that minimizes overseas roaming charges, which can be quite high.

Another option is to look for an “unlocked” phone that can accept different SIM cards, the small chips that connect phones to carriers. That way, you could have one SIM for use in the U.S. and another for whatever country you are visiting.

I have hundreds of folders in “My documents.” In each folder there may be hundreds more individual files. Is there a way to rapidly search for key words in all of those documents in order to locate any files that might contain a particular word?

If you are using Windows XP, you can download and install various desktop search add-on products that can solve your problem. The best known are Windows search, from Microsoft, at http://bit.ly/Dflai, and Google Desktop Search, at desktop.google.com. If you have Windows Vista, it comes with a built-in desktop search function that can accomplish that task, though you can also use the Google product.

You can find Mossberg’s Mailbox, and my other columns, online for free at the All Things Digital web site, http://walt.allthingsd.com.

In your review of the new iPhone 3GS, you said that AT&T had changed its upgrade policy so some buyers of the previous model could get the new-customer price earlier than planned. Can you explain this in more detail?

Almost all cellphones in the U.S. are subsidized by the carriers to bring down prices. Typically, existing customers—who have already benefited from a subsidy—can’t upgrade at the lower new-customer price (in this case $199) until they reach a point in their contracts where this subsidy has been recovered. These dates vary, based on a formula that takes into account things like the customer’s monthly spending rate.

When some early adopters of the 2008 iPhone model, the 3G, discovered they wouldn’t immediately qualify for this $199 “standard upgrade” price—the same as the new-customer price—they got angry. So AT&T made a concession, but only a partial one. It declared that any customer who had been told he or she couldn’t get the $199 price until sometime in July, August or September of 2009 would in fact now be able to qualify for that lower price starting on the first day of availability.

This concession doesn’t apply at all to owners of the original 2007 iPhone, or even every owner of the 2008 3G model. And it isn’t based on when you bought your 3G, but when the system told you that you could buy the new model at the “standard” upgrade price of $199. You can check the price AT&T or Apple will charge you for an upgrade by going to www.att.com/iPhone and clicking on “Check upgrade eligibility.”

I’ve recently heard that the new Palm Pre smart phone is unable to import data from the old Palm Desktop program. In other words, if you have Palm Desktop filled with data from a previous Palm model, you’ll be unable to get that data into your new Palm Pre. Is this true?

No. While the Pre isn’t designed to repeatedly sync with the old Palm Desktop software, Palm does offer a program, for Windows and Mac, that will perform a one-time import of your old data from Palm Desktop. It can also do a one-time import of data from certain other desktop programs as well, including Microsoft Outlook on Windows, and iCal and Address Book on the Mac. This program will help you move your data to one of the online services, such as Google, with which the Pre is designed to sync continuously. The software is called the Palm Data Transfer Assistant and is free at http://bit.ly/3lIaZ.

I am contemplating purchasing the 17” MacBook Pro rather than the 13” or 15” models because the antiglare matte screen is offered only with the 17”. How bad is the glare on the smaller screens and how cumbersome do you find the larger 17” MacBook Pro?

For a laptop of its size, the 17” MacBook Pro is remarkably thin and light. But I did find it cumbersome to use in coach seats on airplanes and to cram into small briefcases. As for the glossy screens, which are now the most common option on many laptops, they bothered me at first, but I don’t notice the glare now. However, both of these are personal issues. So my suggestion is to go to a store and see for yourself.

You can find Mossberg’s Mailbox, and my other columns, online for free at the All Things Digital Web site, http://walt.allthingsd.com.

I am utterly fascinated with the iPhone. Dying to get one. I’ve been a Verizon Wireless person for 15 years and have never had a coverage problem in the metro Boston area. I don’t hear great things about AT&T’s 3G. Do you think it’s worth the switch?

While I believe the iPhone is a marvelous device, I have always advised that nobody should get any phone unless it is on a network that they are sure works to their satisfaction in the areas where they will use it. Personally, I find AT&T’s network adequate where I use it, and getting better, so I am happy with my iPhone. But there are many others who have either given up their iPhones out of frustration with AT&T, or who have decided against buying one because they prefer another carrier, or want to avoid AT&T.

So, my advice is to ask friends around Boston who have iPhones or other AT&T 3G devices how they feel about the network. You might also enter your ZIP Code at some Web sites that track overall carrier coverage and dead zones, like cellreception.com, or deadcellzones.com.

If this research suggests you should avoid AT&T, but you are still “dying” for an iPhone, you might consider the iPod Touch, which is essentially an iPhone without the cellphone inside. It lacks the iPhone’s camera, GPS and built-in microphone, but it does connect to the Internet via Wi-Fi and runs the vast majority of iPhone apps. It doesn’t carry any monthly fee or require a carrier contract.

How do I forward an email from Gmail? I don’t see any icon for forwarding messages like I do on other email programs.

Gmail hides a bunch of menu choices under the Reply icon in the upper-right-hand corner of open emails. If you click on the small downward arrow next to the Reply icon, you will see more actions you can take on the message, including Forward, Reply to All, Print and others.

I read your recent article on IE8 and installed it on my desktop. I did not notice in your article any mention of IE8 slowing the computer down significantly, but it has had this effect on my PC. Why didn’t you mention it? Can I uninstall IE8 and return to the prior version?

I didn’t mention the problem you are having because I never observed that Internet Explorer 8 caused any general slowdown of any of the multiple Windows PCs on which I tested it. I did warn that IE8 itself grew sluggish when it had a large number of Web sites open simultaneously in tabs, but, in my tests, even that didn’t slow down the whole computer.

However, you can indeed uninstall IE8 and return to the previous version. Microsoft has provided complete instructions, and even an automated uninstall program, at: support.microsoft.com/kb/957700.

• You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

I have a laptop that I use primarily to play music. Is there any way to disable its connection to a wireless network?

Sure, but exactly how you do that depends on the laptop’s hardware and operating system. Some Windows laptops have a hardware switch, or a keyboard function — often identified by some sort of transmitter icon — that turns the Wi-Fi wireless radio inside off. If yours does, just use these hardware controls to kill Wi-Fi.

Others require disabling Wi-Fi via software. In Windows XP, go to the Network Connections control panel, find the Wi-Fi connection, right-click on that icon, and select “Disable.” In Windows Vista, go to the Network and Sharing Center control panel, locate the wireless network, and click the “Disconnect” command in the information area under its name. On a Mac laptop, you can just click on the fan-like Wi-Fi symbol in the menu bar and select “Turn Airport Off” (”Airport” is Apple’s term for its Wi-Fi radio).

If your Windows laptop uses an application other than control panels to manage your Wi-Fi connections, you may have to disable them from within that program.

Thanks for your column on netbooks. Which of the netbooks came pre-installed with Microsoft Office? For those that didn’t, how can you install Microsoft Office onto the device?

I tested only four models, all running Windows XP. None came with a full, activated version of Office installed. Two — the Acer Aspire One and the MSI Wind U100 — came with trial versions of Office pre-installed. Another, the Asus Eee 1000H, came with an alternative office suite, StarOffice. Two, the Asus and the MSI, came with a stripped-down office suite, Microsoft Works.

The simplest way to install Office, or any other software that comes on disc, onto a netbook is to plug in an external DVD drive using a USB port.

I have two questions about the iPhone. My first question is whether or not it’s possible to tether the phone to a computer for use as a modem. My second question is whether it’s possible to rent or buy movies on the phone itself or if that needs to be done from a laptop or desktop?

It isn’t currently possible to use the iPhone as a tethered modem, but AT&T recently said that functionality might be coming. It also isn’t possible to buy or rent movies directly on the phone, only music. You have to transfer movies from a computer.

• You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

At work I am told to turn off my desktop PC at the end of the day. My wife’s office tells her to leave her computer on overnight. My former employer said to turn off the monitor but leave the PC on. What’s right?

Given the energy, environmental and economic crises, my view is that you should completely shut down both your computer and your monitor any time they will be unused for more than a few hours. And, of course, you should set them to go into sleep mode after they are idle for far less time than that. To be honest, I myself am not always faithful to that advice, but I am resolved to get better at it.

Of course, there are some nuances to the issue of overnight shutdowns. If you, or your company, routinely perform important operations overnight, like backups or security scans or system tune-ups, then you have to leave the computer on, but you should still turn off the monitor.

How much memory do you recommend for a new computer running Vista Home Premium?

Two gigabytes minimum, and three gigabytes if your budget can handle it. The latter is roughly the maximum that popular consumer versions of Vista (called 32-bit versions) can use.

For smooth, quick operation in common tasks, it’s been my experience that Vista demands more memory than either Windows XP or Apple’s Leopard operating system. And the need for added memory rises if your PC uses “shared” video memory, which means your graphics system lacks its own dedicated memory and relies on draining the main memory. This arrangement is common in less expensive computers.

We are planning a trip to the British Isles this summer with a side trip to Brussels. We plan to bring our iPhone on the trip. What is the current situation with using European networks? Will my U.S. AT&T account just work or do I need to make pre-arrangements? I realize my iPhone won’t be able to access the faster 3G networks over there, but can I use slower networks? Being limited to Wi-Fi would be a bummer.

The iPhone 3G can indeed handle 3G networks in Europe, though the original iPhone can handle only slower networks. Both models can use Wi-Fi there.

You will need to call AT&T before you leave, though, and “provision,” or set up, your account, for international roaming. Note that such roaming is expensive, with very high rates for both voice use and data use. AT&T has some monthly add-on plans that cut these fees, but, if I were you, I would turn off data roaming until and unless I needed it; do most email and Web surfing via Wi-Fi; and consider downloading Truphone, a voice-calling program that uses Wi-Fi instead of cellphone networks.

You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

Is there a way to transfer a Windows Media music file to iTunes?

If the Windows Media file is copy-protected, typically because you bought it from an online store that copy-protects its music, iTunes cannot import or play it. However, if it is unprotected, which is typical for files you created from your own CDs using Windows Media Player, iTunes can import the file and automatically convert it into a format it can use.

I would like to purchase an iPhone, but run it on the Verizon network. I realize that AT&T has an exclusive at this time, but is there a way to do this on the secondary market?

No. The radio inside the iPhone is incompatible with the network technology used by Verizon and Sprint. That cannot be changed by hacking the software, or replacing the SIM card in the phone.

I need to buy a new laptop computer and am wondering if you think Vista is wise at this point or should I still stick with Windows XP if I can find it? I only do emails, browsing the net and some downloading of music and photos. I am retired and don’t know much about computers.

Vista easily handles the tasks you want to do, but it will require heftier hardware to work at acceptable speeds, and, assuming you are used to working with XP, Vista will require you to learn some new things. If you buy XP, you can get away with a more modestly equipped computer, and you will be working with a more familiar interface. So, in your particular situation, I would suggest an XP machine. But I urge you to make sure it gets upgraded to the latest revision, called SP3, which bolsters the security of XP, so it is closer to that of Vista. Depending on your setup, this upgrade may be delivered automatically by Microsoft, but you may have to agree to accept it.

You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

A friend of mine suggested that I “defragment” my computer every once in a while. He says it will boost performance, but he also said it will move my data around. I tend to be very organized as to where I put documents on my computer. Will defragmenting my computer jumble my files and put them into random places?

No. Defragmenting a hard disk doesn’t change or scramble the organization of files and folders that you have established. Your file organization should look just the same after defragmenting the disk. What defragmenting does is rearrange the location on the disk of the data segments that make up your files. In some cases, a single file like a word-processor document might actually be made up of multiple data segments, invisible to you, that are located in widely separated physical spots on the disk. Defragmenting tries to optimize the location of these segments so that the computer operates more efficiently.

I saw your review of Norton Internet Security 2009, and wonder what is the difference between this product and Norton 360?

Norton 360 has the same features as Norton Internet Security, but adds some additional ones, like online backup and PC “tune-up.” It also costs more. However, the current version of Norton 360 doesn’t include the improvements I wrote about in the NIS product that make it faster and less of a burden on your computer. Those are planned for a future version of Norton 360.

Can I use one of the new 3G iPhones as a wireless modem for my Apple laptop?

No. That function isn’t built into the iPhone and Apple yanked from distribution a third-party program that enabled using the phone as a modem. I suspect the reason is a business one, not a technical one. Cellphone carriers like AT&T typically take the position that connecting a laptop to their networks, whether via a data card or via a cellphone used as a modem, should command a higher monthly data charge than they typically levy for a cellphone alone.

You can find Mossberg’s Mailbox and my other columns online free at the All Things Digital Web site, http://walt.allthingsd.com.

I have a USB cell phone data card that I use with my laptop. This card offers me world-wide connectivity wherever there is GSM cellphone service available. Is there an adapter that will allow me to use this card with the iPod Touch?

I know of no such adapter, nor of the software that would be needed to make one work. However, although the iPod Touch has no cellphone capability, it does include Wi-Fi, which can give you high-speed Internet access world-wide whenever you are in range of a Wi-Fi wireless network.

What U.S. cellphone service provider should I consider when purchasing a new contract and phone that can be easily used in most western European countries and also get good coverage in the U.S.?

In the United States, the only two major carriers that use the technology compatible with European networks are AT&T and T-Mobile. As to which has better coverage in the U.S., my own anecdotal experience is that this varies greatly depending on where you are, and that neither has coverage that’s as good as Verizon’s in as many major cities. However, Verizon (like Sprint) uses a technology that isn’t compatible with European networks, though it has one or two phone models that include both technologies.

I have just switched to the Mac from Windows. Is there a tutorial somewhere on how to use the Mac user interface and operating system?

There are a couple of books on switching to the Mac, which you can find at online bookstores. Also, Apple maintains two free, illustrated online tutorials called “Mac 101″ and “Switch 101,” the latter being specifically for former Windows users. They are available at apple.com/support/mac101 and apple.com/support/switch101.

You can find Mossberg’s Mailbox, and my other columns, online free at the All Things Digital Web site, http://walt.allthingsd.com.

Can you recommend a device that would allow me to surf the Web on a bedroom television connected via Ethernet and to control the device via a wireless keyboard or remote control?

Perhaps the most direct approach would be to buy the MSN TV 2 device from Microsoft that is specifically meant for browsing the Web on a TV from a distance and can be used with Ethernet. It costs $200, plus a monthly fee, comes with a wireless keyboard and remote, and can be ordered at msntv.com.

A second option would be to buy a small computer with a wireless keyboard and hook it up to the bedroom TV instead of to a computer monitor. For instance, I have surfed the Web this way using a tiny $599 Mac Mini computer from Apple, which comes with a wireless remote and accepts almost any wireless keyboard, though it doesn’t come with one. There are numerous Windows computers that could do the same, and many cost less, though most are larger.

Another method would be to use a game console capable of surfing the Web, even if you have no intention of playing games. These are made to work with TV sets, and some can use a wireless keyboard and/or wireless controller to do the job. For instance, the $250 Nintendo Wii game machine has an optional Web-browsing function.

Apple has released a Windows beta version of Safari. Is it any safer to use than Microsoft’s Internet Explorer?

It’s too early to tell, as the Windows version of Safari is still in beta and is very new, to users and hackers alike.

Certainly, operating in Windows will make Safari much more vulnerable to attack than it is on the Macintosh operating system, if only because the writers of malicious software aim their firepower overwhelmingly at Windows. While Internet Explorer is hardly impregnable, it has become safer over the years, and Microsoft certainly has much more experience battling Windows security issues than Apple does. Apple has already issued some security updates for this new version of Safari and will undoubtedly have to keep issuing more to keep ahead of the bad guys.

I am thinking of buying a ThinkPad laptop from Lenovo with AT&T BroadbandConnect. Do I still need to buy some sort of card from AT&T and insert it into the laptop, and must I pay a subscription fee to them?

No, and yes. The laptop likely has the modem for AT&T built in, so you can connect to the Internet via AT&T’s cellular network without buying an external card. However, the service isn’t free. You can’t use it without a subscription, which typically runs $60 a month.

You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

Write to Walter S. Mossberg at mossberg@wsj.com

Here are a few questions about computers I’ve received recently from people like you, and my answers. I have edited and restated the questions a bit, for readability. This week my mailbox contained questions about using an iPhone overseas for data purposes, running Microsoft Office 2000 on Vista and using broadband-provider email in two locations.

You recently wrote that iPhone owners using the device overseas must roam on AT&T at high rates, because the iPhone won’t work with SIM cards from foreign carriers. You noted that AT&T has a monthly plan that cuts these per-call voice rates somewhat. But what are the options for using an iPhone overseas for data purposes, such as email and Internet browsing?

Until Apple initiates iPhone service with foreign carriers, which is expected to be a gradual process that will begin in Europe, iPhone owners traveling abroad will be forced to roam on AT&T and to pay through the nose for data as well as voice calls made over cellular-phone networks. They won’t be able to buy cheaper service from a local foreign carrier and enable it by simply replacing the phone’s AT&T SIM card with the local carrier’s.

In addition, it is important to note that, even if you are willing to swallow these huge voice-and-data rates, you must call AT&T (formerly Cingular) before you leave the U.S. with your iPhone (or any AT&T phone) to modify, or “provision,” your calling plan so it will even work overseas.

Here are the details. Note that these prices and plans apply to many other phones AT&T sells, not just the iPhone.

To recap the voice-calling situation, AT&T charges very high fees, which can be mitigated a bit by adding a special $5.99 monthly add-on feature, called AT&T World Traveler, to their plans. This voice feature allows you to roam in 190 countries and gives you discounts on calls from 80 countries. For instance, in France, Italy, Germany, and Britain, you pay a still-high 99 cents a minute, compared with an even worse $1.29 without the plan. In Hong Kong or Israel, you pay a whopping $1.99 a minute, instead of an even more outrageous $2.29 or $2.49, respectively, a minute.

For email and the Web, the best bet for iPhone owners is to avoid using cellular networks and employ the phone’s Wi-Fi capability, which can cost nothing extra. Try to find a free or reasonably priced Wi-Fi hot spot in which to check email and do Web browsing. You may even be able to make cheap voice calls this way using Internet-based calling services like JaJah (mobile.jajah.com) which, in my domestic tests, worked properly via the iPhone’s Web browser.

However, if you need to check email constantly or frequently, you are unlikely to be able to depend solely on the Wi-Fi method. You can rely on AT&T roaming to do this over foreign cellular services, but, as with the voice call situation, it will cost a fortune.

AT&T offers an add-on plan for $24.99 a month, called the “PDA/Smartphone/iPhone International Data Plan.” This is on top of the $5.99-a-month voice plan, and is also additive to the $20 a month for unlimited data when in the U.S. that is built into your base plan. But it isn’t unlimited. You get only 20 megabytes of overseas data use a month, and pay a stiff $.005 a kilobyte for all data use above that.

Plus, this international-data plan only works in 29 countries. Outside those countries, the cost is an astounding $.0195 a kilobyte, or roughly $20 a megabyte. To put that in perspective, a single email with a medium-resolution picture attached could amount to a megabyte. More information is at www.att.com/wirelessinternational.

One more note: apparently AT&T can and will cancel your roaming service overseas if it notices what it considers an unusually high number of calls being made. One reader with an iPhone reported that, after arranging belatedly in Europe to get the voice-roaming service, he was suddenly cut off when he reached India, with AT&T explaining the cutoff as an attempt to prevent suspected fraud.

According to this reader, AT&T said he had been cut off “because there were ‘too many calls from India and other countries’ and they did not think it was possible anyone could be doing that for real, so to protect me, they cancelled the service.” An AT&T spokesman says the company can’t comment on the details of this particular case without knowing the traveler’s phone number.

You say Office 2003 runs OK on Windows Vista. I have been using Office 2000 and it does everything I need. Will it also run OK on Vista?

Microsoft doesn’t officially support Office 2000 on Vista. It may work, but I haven’t tested it.

Is there a way that I can use my same email address both at my home in New Jersey and at my winter place in Florida, even though I have broadband Internet service in New Jersey but am limited to dial-up Internet access from a different provider in Florida?

Some broadband providers also make available a supplementary dial-up service for their customers, which may be free or cost extra. Check with your broadband service to see if it offers this option.

If not, you could simply use an email account that isn’t necessarily tied to an access provider at all, such as Web-based email services from Yahoo, Google or Microsoft. You could switch to one of these permanently, and use it in both locations, or you can forward your main email address to one of them while you are in Florida. People who send you email wouldn’t have to learn a new address and many Web-based services allow you to set your main address as the “reply-to” address for emails you send.

You can find Mossberg’s Mailbox, and my other columns, online free of charge at the new All Things Digital Web site, http://walt.allthingsd.com.

Write to Walter S. Mossberg at mossberg@wsj.com